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Open Courses


We also deliver a range of Open Courses available to both individuals and organisations.
View our latest Open Course Programme

Management & Staff Development







Supervisory Skills

A three-day course on covering essential supervisory skills for all supervisors or newly promoted assistant and deputy managers
Price: £1,500.00 + VAT
Duration: 3 days
Std. Group Size: 10
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Effective Management Skills

A five-day course to allow managers to explore all management skills and techniques and then apply them
Price: £2,500.00 + VAT
Duration: 5 days
Std. Group Size: 10
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Coaching for Performance

A three-day course for supervisors, managers, team members and mentors, developing skills in coaching to achieve better job performance
Price: £1,300.00 + VAT
Duration: 3 days
Std. Group Size: 10
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Team Building

A two-day course for managers, supervisors, team leaders and anyone involved in managing effective teams
Price: £850.00 + VAT
Duration: 2 days
Std. Group Size: 10
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Team Briefing

A one-day course for managers, supervisors, team leaders and anyone who is required to conduct team briefings
Price: £600.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Time Management

A one-day course for those who would like to be able to take control of their working time
Price: £600.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Trainer Development Programme

This three-day course is ideal for all those who have or will have responsibility for training others within their organisation and leads to the CIEH "Professional Trainer Certificate"
Price: £1,400.00 + VAT
Duration: 3 days
Std. Group Size: 6
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Assertiveness

A one-day course to assist staff in developing their assertiveness
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 10
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Budgeting

A one-day course ideal as an introduction to budgeting for those with no formal finance training
Price: £695.00 + VAT
Duration: 6 hours
Std. Group Size: 10
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Stress Management

A two-day course to enable delegates to recognise stress at its early stages and explore what can be done about it
Price: £1,250.00 + VAT
Duration: 2 days
Std. Group Size: 20
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Effective Deputy Manager

A three-day course for all supervisors or newly promoted assistant and deputy managers focusing on the essential skills for effective management
Price: £1,700.00 + VAT
Duration: 3 days
Std. Group Size: 20
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Effective Supervision/Appraisal

This half-day course is for all those with responsibility for supervision of others and to assist them in their weekly supervision meetings
Price: £450.00 + VAT
Duration: 3 hours
Std. Group Size: 20
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Equal Opportunities

A one-day course for all staff to enable them to recognise types of discrimination and how to deal with it
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Personnel Management

A one-day course for everyone with a management role, but little or no formal training in personnel management
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Train the Trainer

This three-day course is ideal for all those who have or will have responsibility for training others within their organisation and leads to the CIEH "Professional Trainer Certificate"
Price: £1,400.00 + VAT
Duration: 3 days
Std. Group Size: 6
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Negotiating Skills

This one-day course is aimed primarily at developing the negotiating skills of staff who have had little or no previous formal training in negotiation
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Communication Skills

To provide all levels of staff with a concise programme leading to a better understanding of practical business communications
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Financial Awareness

This one-day course is designed to give a better understanding of how the financial side of their business operates for managers with little or no formal training in financial awareness
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Telephone Techniques

A one-day course designed for those who have little or no previous formal training in telephone techniques and who use the telephone as part of their job
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Managing Meetings

This one-day course is designed to develop individuals as effective participants in structured meetings, for anyone who has to lead or attend business meetings
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Employment Law

To give line managers an appreciation of how employment legislation impacts on their day to day activities and responsibilities
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Selection Interviewing

This one-day course is designed to help you recruit the right person without wasting time or money and is aimed at those with little or no previous formal training in selection interviewing
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Managing and Living With Change

A one-day course to equip people with the knowledge and skills required to be able to implement change effectively
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Creating an accessible environment

A half-day course introducing issues relating to inclusion and accessibility
Price: £375.00 + VAT
Duration: 3 hours
Std. Group Size: 10
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Active Listening

A half-day course introducing the concept of active listening
Price: £450.00 + VAT
Duration: 3 hours
Std. Group Size: 10
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Basic counselling skills

A half-day course proving an introduction to basic counselling skills
Price: £400.00 + VAT
Duration: 3 hours
Std. Group Size: 10
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Customer service in a care context

A one-day course relating concepts of customer service to a care context
Price: £500.00 + VAT
Duration: 6 hours
Std. Group Size: 10
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The Effective Key Worker

A one-day course providing an overview of the skills required to be effective key workers
Price: £500.00 + VAT
Duration: 6 hours
Std. Group Size: 10
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The Effective Team Leader

A one-day course reviewing the skills required to be an effective team leader
Price: £500.00 + VAT
Duration: 6 hours
Std. Group Size: 10
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Sales Support for Small Childcare Businesses

To provide those running small childcare business new skills and strategies for selling and promoting your business.
Price: £400.00 + VAT
Duration: 3 hours
Std. Group Size: 10
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Communication Skills

A two-day course to provide all levels of staff with a concise programme leading to a better understanding of practical business communication and team interaction in childcare settings
Price: £850.00 + VAT
Duration: 2 days
Std. Group Size: 10
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Leadership and Management

A short course for those in a management role giving an overview of the key skills for effective leadership and management.
Price: £400.00 + VAT
Duration: 3 hours
Std. Group Size: 10
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Performance Management

A short course giving an overview of different performance management techniques.
Price: £400.00 + VAT
Duration: 3 hours
Std. Group Size: 10
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Introduction to Running a Small Limited Company

This one day course provides an introduction to running a small Limited Company
Price: £500.00 + VAT
Duration: 6 hours
Std. Group Size: 10
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Introduction to Training

A one day course providing an introduction to the skills for training others
Price: £500.00 + VAT
Duration: 6 hours
Std. Group Size: 6
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Consulting for Business Success

One day or more of consultancy by an experienced practitioner, looking at the operation of your business
Price: £500.00 + VAT
Duration: 1 day
Std. Group Size: 20
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Management skills

This course which is spread over five 2 ½ hour sessions, allow managers (both experienced and those new to management) to explore different management skills and techniques and then apply them
Price: £2,750.00 + VAT
Duration: 5x2.5hrs
Std. Group Size: 15
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Managing Staff Performance

A full day course covering different performance management techniques.
Price: £600.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Conflict Management

Under the Managment of Health and Safety at Work Regulations 1999 employers are required to take steps that will protect employees in circumstances where workplace violence is forseeable.

This course offers a conflict management workshop that will help employers comply with legislation and will be a valuable investment in employees.
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 20
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Sales and Marketing Support for a Small Childcare Business

A one-day course covering skills and strategies for selling and promoting small childcare businesses.
Price: £650.00 + VAT
Duration: 6 hours
Std. Group Size: 10
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Understanding Anti Discriminatory Legislation

This 3 hour course provides an introduction to help understand how to comply with current Anti Discrimination legisaltion
Price: £400.00 + VAT
Duration: 3 hours
Std. Group Size: 6
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Understanding Disciplinary and Grievance Procedures

This 3 hour course gives an introduction to understanding the correct procedures for disciplinary and grievance procedures
Price: £400.00 + VAT
Duration: 3 hours
Std. Group Size: 6
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Motivating and Inspiring others

A half day course giving an insight in how we can motivateand inspire others
Price: £500.00 + VAT
Duration: 3hrs
Std. Group Size: 20
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Recruitment and Retention

A one day course giving information and ideas on how to recruit and retain a skilled and effective workforce
Price: £650.00 + VAT
Duration: 6 hrs
Std. Group Size: 20
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Introduction to Contracts of Employment

A half day course giving an introduction to preparing contracts of employment
Price: £500.00 + VAT
Duration: 3hrs
Std. Group Size: 20
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Level 1 National Award in Stress Management

This award will provide learners with an understanding of stress, what causes stress and ways of coping. Learners will gain skills in managing stress in terms of problem solving, resolving and avoiding conflict, maintaining good health and identifying relaxation techniques.
Price: £5,595.00 + VAT
Duration: 5 days
Std. Group Size: 10
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Level 2 Certificate in Conflict Resolution

For all workers who deal with the public. Helps staff and manager recognise potential probles before they arise and develop skills to difuse conflicts before the escalate to serious confrontation.
Price: £795.00 + VAT
Duration: 1 day
Std. Group Size: 10
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Level 2 Certificate in Developing Personal Safety and Security Skills

Enables learners to identify and assess potential threats to their safety in a range of circumstances applicable to work or social environments.
Price: £5,595.00 + VAT
Duration: 5 days
Std. Group Size: 10
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Level 2 Certificate in Making Meetings Work

Explains how to prepare for a meeting, particpate effectively and understand the importance of contributory factors in running an effective meeting.
Price: £795.00 + VAT
Duration: 1 day
Std. Group Size: 10
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