COURSE :: Level 2 Certificate in Conflict Resolution (CONRES)
Duration : 1 day
Std. Group Size : 10
Price for Standard Group Size : £795.00 + VAT
Price per Additional Delegate : £70.00 + VAT
Description:
This course covers:
- understanding the appropriate terminology and definitions
- understanding the law that applies to business and employees and various legal definitions
- understanding the concept of a safe working environment and how the risk of conflict can be assessed
- understanding the use of appropriate methods to de-escalate a confrontational situation
- understanding the importance of personal safety
Who Should Attend?
All employees who deal with the public
Additional Information:
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