COURSE :: Conflict Management (CM)
Duration : 6 hours
Std. Group Size : 12
Price for Standard Group Size : £500.00 + VAT
Price per Additional Delegate : £0.01 + VAT
Description:
This course includes:
· Introduction to workplace violence
· Criminal law
· Assessment and reduction of risk
· Avoiding conflict
· Proactive service delivery
· Communication skills
· Signalling non aggression
· Escalation - Defusing and Calming
· High Risk conflict
· Exit strategy
· Confronting unacceptable behaviour
· Post incident considerations
Who Should Attend?
All those who may be at risk from conflict in the workplace
Additional Information:
| Additional tailored topics can include: |
| Positive handling for schools |
| Physical intervention |
| Control and restrain |
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