COURSE :: Telephone Techniques (TEL)
Duration : 6 hours
Std. Group Size : 20
Price for Standard Group Size : £650.00 + VAT
Price per Additional Delegate : £0.01 + VAT
Description:
This course is designed to increase awareness of the importance of good telephone manner and install guidelines for its usage to keep to a recognised company procedure.
The course includes:
- Telephone techniques
- Telephone and face-to-face communication
- Voice control
- Telephone behaviour
- Incoming and outgoing calls
- Dealing with objections
- Follow-up calls
Who Should Attend?
This course is suitable for anyone who uses the telephone as part of their job and has little or no previous formal training in telephone techniques.
Additional Information:
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