Course Categories

Aggression, violence management and breakaway

Conflict Resolution

• Conflict Management
• Conflict Resolution and Personal Safety

Equality and Diversity

• Creating an Accesible Envrionment
• Equal Opportunities
• Inclusion for all
• Understanding Anti Discriminatory Legislation

First Aid

• Basic Skills Update & Annual Refresher
• Emergency First Aid at Work
• First Aid At Work
• Level 2 Certificate in Public Access Defibrillation

Food Safety

Health & Safety

• Drugs Awareness
• Level 1 Certificate in Drug and Substance Awareness
• Level 2 Certificate in Control of Infection and Contamination
• Level 2 Certificate in Health and Safety for Safety Representatives
• Level 2 Certificate in Risk Assessment
• Managing A Risk Assessment
• Playing Your Part In a Risk Assessment

Hospitality/Catering

• Customer Service
• Employee Development
• Food Safety management systems
• Managing legally
• Up Selling and Merchandising

Management - Business Skills

• Budgeting
• Completing Your Tax Return
• Effective writing and editing skills
• Employment Law
• Financial Awareness
• Introduction to Contracts of Employment
• Introduction to Running a Small Limited Company
• Introduction to Writing and Editing Skills
• Managing Meetings
• Managing Redundancy
• Managing Staff Performance
• Recruitment and Retention
• Understanding Disciplinary and Grievance Procedures

Management - Staff Development

• Active Listening
• Anger Management
• Assertiveness
• Bespoke One to One Management Training
• Coaching for Performance
• Communication Skills
• Creating a Confident Personal Image
• Creative Thinking and Problem Solving
• Dealing with difficult customers
• Effective Management Skills
• Introduction to Counselling Skills
• Introduction to Presentation Skills
• Introduction to Training
• Leadership and Management
• Managing Change
• Motivating and Inspiring Others
• Negotiating Skills
• Personnel Management
• Selection Interviewing
• Stress Management
• Team Briefing
• Team Building
• Telephone Techniques
• The Effective Team Leader
• Time Management

Manual and Client Handling

• Introduction to Manual Handling
• Manual Handling
• Manual Handling in Childcare settings
• Moving and Handling for Care Refresher Course
• Moving and Handling of People
• Paediatric Moving and Handling

Nutrition

• Allergy and Intolerance

Safeguarding (Child & Adult Protection)

• Child Protection For Supervisors
• Child Protection Practices - Professional Dangerousness
• Introduction to Child Sexual Abuse